At Oralove.fr, we are committed to providing our customers with a smooth and secure online shopping experience, including reliable and efficient delivery of their products. Here is our detailed delivery policy:
Carrier: We have selected Colissimo as our trusted partner to ensure the fast and secure delivery of your orders.
Delivery Options:
1. Home Delivery: Enjoy the convenience of receiving your products directly at the address of your choice. Through our partnership with Colissimo, your packages will be delivered safely and punctually to your home.
2. Parcel Shop Delivery: For more flexibility, we also offer delivery to parcel shops. Choose from the many parcel shops available near you during the ordering process, and pick up your products at your convenience.
3. Delivery Times: Once your package is shipped, you can expect to receive your order within 24 to 48 business hours for European countries, and 5 to 10 business days for the United States. Please note that these times are estimations and may vary depending on transport conditions and customs procedures.
4. Verification upon Delivery: We emphasize the importance of carefully checking the condition of your package upon receipt. If you notice any obvious damage to the outer packaging, we highly recommend refusing the package and taking photos of the damages. These photos will be necessary for any subsequent claim.
5. Procedure for Damaged Packages: If you receive a damaged package, please contact us immediately by sending an email to service.client@oralove.fr and provide us with photos of the damages. We are committed to promptly resolving the issue by replacing the damaged products or providing you with a full refund.
6. Parcel Tracking: To provide you with full transparency on the progress of your order, we will provide you with a tracking number as soon as your package is shipped. This way, you can track the status of your delivery in real-time.
7. Quality Commitment: At Oralove.fr, we are committed to providing you with quality service at every stage of your international shopping experience. If you have any questions or concerns regarding the delivery of your package, our multilingual customer service team is available to assist you.
We thank you for choosing Oralove.fr for your international online shopping. We are constantly working to improve our services and provide you with the best possible product delivery experience worldwide.