At Oralove.fr, we are committed to offering our customers a smooth and secure online shopping experience, with reliable and efficient delivery of their products. Here is our delivery policy in detail:
Carrier: We have chosen Colissimo as our trusted partner to ensure fast and secure delivery of your orders.
Delivery options :
Home Delivery: Enjoy the convenience of receiving your products directly to the address of your choice. Thanks to our partnership with Colissimo, your parcels will be delivered safely and punctually to your home for a flat rate of €4.50 in France.
Point Relais delivery: For even greater flexibility, we also offer point relais delivery. Choose from one of the many points relais available near you during the order process and collect your products at your convenience for a fixed rate of €3.49 in France.
Delivery times: Once your parcel has been dispatched, you can expect to receive your order within 24 to 48 hours working days in France, and 5 to 10 working days for other destinations. Please note that these times are estimates and may vary according to transport conditions and customs procedures.
Checking on delivery: We insist on the importance of carefully checking the condition of your parcel on receipt. If you notice any obvious damage to the outer packaging, we strongly recommend that you refuse receipt of the package and take photos of the damage. These photos will be necessary for any subsequent claim.
Damaged parcel procedure: If you receive a damaged parcel, please contact us immediately by sending an e-mail to service.client@oralove.fr and providing us with photos of the damage. We will promptly resolve the problem by replacing the damaged goods or issuing a full refund.
Parcel tracking: To give you full transparency on the progress of your order, we will provide you with a tracking number as soon as your parcel is dispatched. You'll be able to track the status of your delivery in real time.
Quality Commitment: At Oralove.fr, we are committed to providing you with quality service at every stage of your shopping experience. If you have any questions or concerns regarding the delivery of your package, our customer service team is available to assist you.
Thank you for trusting Oralove.fr for your online purchases. We are continually working to improve our services and offer you the best possible experience of product delivery in France.